DELIVERY IN METROPOLITAN FRANCE
The Customer has the choice between several delivery methods, the costs and times of which vary:
- By colissimo at home €6.50 up to €60 of purchase
7.90 up to 149 € purchase
Free delivery from 150€ purchase
- In Mondial Relay there is €3.70 up to €79 of purchase
Free delivery from 79€ purchase
For sheet mask delivery only:
Delivery by tracked letter
A mask purchased individually €1.90 for shipping costs
Up to 5 masks €4.49 for shipping costs
Above this quantity, sheet masks will be shipped by Colissimo or Mondial Relay depending on the customer's choice.
Shipping times:
Our shipping times are as follows:
- For any order placed from Monday to Friday before 1 p.m., the order will be shipped the same day.
- For any order placed from Monday to Thursday after 1 p.m., the order will be shipped the next day.
- For any order placed from Friday after 1 p.m. to Sunday evening, the order will be shipped the following Monday.
Returns:
Do you want to return a product to us? Nothing could be simpler!
Please send us an email at contact@aboutskincompany.com to let us know.
Please specify: your order number, the product(s) returned, the reason(s) for the return.
Any Customer may request the exchange of their item within 14 days from the date of the order. Returns of orders shipped to mainland France and outside mainland France are the responsibility of the Customer.
The product for which the Customer requests an exchange must be intact, unopened and in its original packaging.
The return address is:
About Skin Company
48 rue du vieux marché aux vins
67000 Strasbourg
It is not necessary to attach any document to the package.
The carrier must be the same as the one with which About Skin Company sent the order, namely colissimo with tracking number. Without a tracking number, we will not accept any complaints.
If the item is refused by About Skin Company, it will be returned to the Customer at About Skin Company's expense without the Customer being able to demand any compensation whatsoever. If the return has not been announced by the customer, a purchase voucher is automatically created and sent to the customer.